Terms & Conditions
Notices to Users: All general notices from Little Star Enterprises, Inc. (“LSE”) to you may be posted on our website at www.Samurai-Armor.com and will be deemed delivered within thirty (30) days of posting. For critical updates, including those that affect your use of our services or changes to the terms and conditions, LSE may also choose to communicate directly via email. To ensure you receive all communications, please create a user account at www.Samurai-Armor.com/account with your email address and keep your contact details up to date.
Notices to LSE: Should you need to contact LSE, please send an email, which can be found under the Contact Us section on our Website. This ensures that your communications are received and addressed promptly.
Terms and Conditions Agreement: The Terms and Conditions constitute the entire agreement between you and LSE regarding the use of the Website. They supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and LSE with respect to this Website.
Amendments: LSE reserves the right to amend these terms at any time. All amendments will be posted on this website and effective immediately upon posting.
Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Terms and Conditions Agreement: These Terms and Conditions represent the complete agreement between you and Little Star Enterprises, Inc. (“LSE”) concerning your use of this website. They replace all prior discussions, whether they were electronic, spoken, or written, between you and LSE or its employees regarding this website. The Terms and Conditions may not be altered without our mutual agreement. If any part of these Terms and Conditions is found to be invalid or unenforceable under law, that part will be modified to reflect the original intent of both parties as closely as possible, while the remaining provisions will continue to be valid and enforceable.
Copyright Statement: © 2001-2021 Little Star Enterprises, Inc., USA. All rights reserved.
As a visitor to this website, you are permitted to view, copy, print, and distribute the materials found herein solely under the following conditions:
- The material is used exclusively for informational and non-commercial purposes.
- All copies of the material or portions thereof must include this copyright notice: “Copyright © 2001-2021 Little Star Enterprises, Inc. All rights reserved.”
The modification, removal of logos, watermarks, or any alteration of images provided on this website is strictly forbidden without explicit written consent from Little Star Enterprises, Inc.
Trademark Notice: All brands, products, services, and processes mentioned on this website are trademarks of their respective owners. Mentioning or using these products, services, or processes on this website does not imply any endorsement, approval, or relationship with Little Star Enterprises, Inc. (LSE) or Iron Mountain Armory.
Furthermore, nothing on this site should be interpreted as granting, by implication, estoppel, or otherwise, any license or right to use any patent, copyright, trademark, or other intellectual property owned by LSE or any third party. This website may also contain other proprietary notices and copyright information that must be observed and adhered to.
PRIVACY POLICY NOTICE At Little Star Enterprises, Inc. (LSE), your privacy is of utmost importance to us. We value the trust you place in us when you provide us with your personal information and are committed to protecting it diligently. We use your information solely for the purposes of processing your orders, providing services, communicating with you, and improving our service offerings. We will not share, sell, or use your information for any unrelated purposes without your explicit consent. For a detailed understanding of how we handle your personal data, please refer to our Privacy Notice.
Additionally, please be aware that any custom designs, symbols, mons, orders, pictures, or details you share with us may be used in the creation of your order, and for other purposes such as reproduction, replication, marketing, or advertising.
By using www.Samurai-Armor.com or an LSE services, you are consenting to the practices described in this Privacy Notice.
Accuracy, Completeness, and Timeliness of Information
Please note that all content on this website, including images and descriptions, is provided for general informational and illustrative purposes. At Little Star Enterprises, Inc. (LSE) and Iron Mountain Armory, we pride ourselves on the unique handmade nature of our products. As such, variations in color, tint, hue, material texture, paint, brocade, and patterns are expected due to the handcrafted nature of production and the custom configurations requested by our customers.
Additionally, because many of our materials are natural, there may be natural blemishes or defects in the materials. These are not flaws but are inherent to the natural beauty and uniqueness of the materials used. These variations can occur between the images presented, the finished product, and even between orders of the same product type. Furthermore, the color and visual appearance of products may vary depending on monitor or screen settings, which can affect how colors, tones, tints, and hues appear on your device.
While we strive to provide accurate representations and keep our website content up to date, we cannot guarantee the completeness, accuracy, or timeliness of the information. The content is subject to change without prior notice, and we make no warranties or guarantees regarding its accuracy. We assume no liability or responsibility for any errors or omissions in the content of this website or for any discrepancies between the online visual representation and the actual physical appearance of the products due to the handmade, custom nature of our production process, and the use of natural materials.
We are committed to matching every detail according to your request as closely as possible, but please be aware of these potential variations when placing your order.
TAXES AND CUSTOMS DUTIES
- Origin of Shipment: Unless otherwise noted, all orders are drop-shipped directly from China. As the importer of record, you must comply with all laws and regulations of the destination country, including any applicable customs and import duties.
- Importer of Record: As the recipient, you are the importer of record and must comply with all applicable laws and regulations of the destination country.
- Charges Incurred Upon Import: Your order may be subject to local and import taxes, customs duties, and fees. These are levied once the shipment reaches your country and are detailed on your invoice under ‘H-TAX’ or ‘H-VAT’, which includes all applicable taxes and handling charges for order processing and customs clearance assistance.
- Additional Charges: Despite our efforts to estimate and pre-charge possible fees, unforeseen additional charges for customs clearance or warehousing may arise if your package is not cleared promptly. Such charges are beyond our control and cannot reliably be predicted.
- Customs and Import Regulations: Customs policies vary by country. You may be required to provide a Tax ID or Social Security number for importing goods. For your convenience, this information can be provided during the checkout process, which helps streamline customs clearance. This information is handled with strict confidentiality and in compliance with international data protection standards. We recommend contacting your local customs office for more detailed information.
- Responsibility: While LSE and Iron Mountain Armory strive to comply with applicable international laws, we cannot guarantee familiarity with all local laws. It is your responsibility to stay informed about your country’s import rules, regulations, and taxes.
Please read our Import Tax Notes for some more information.
ORDER PROCESSING / LEAD TIME Each product has an average crafting time towards the bottom of its description. This is the average crafting time of this particular item and does not reflect the time in which may be needed to process, review order details with the armory, schedule production, quality control inspect and extra time needed if there is a delay (errors, defective materials, re-work, receiving materials, pandemic, etc). Each item is made with attention and care, so we do not want to rush your order. We will do our best to keep you updated on your order progress, but please understand there are many determining factors which can speedup or delay the crafting of your order. Therefor the average production time is not guaranteed.
CRAFTING Because these items are handcrafted, they may have minor blemishes, errors, defects, imperfections, issues, incorrect sizing etc. Again, we do our best to fix and note these issues during the QC process, however some are considered acceptable. This is why LSE has a strict all sales are final policy.
We do our best to provide each client with notice to any changes and provided additional options. However, we might not notify you, especially if certain materials, colors, patterns, designs are no longer available, changed or will not be obtainable for a long period of time.
Due to the nature of the custom design, sizing of our products and the different body types of our many clients, we do not guarantee standard or custom sized items will fit.
We might note these changes / issues in the QC report and provide for your review before shipping your order.
Custom logos, symbols and mons: Buyer confirms they have the legal rights to use any submitted logo, design, mon or symbol to be painted, print, engraved or used in anyway. LSE and Iron Mountain Armory reserves the right to refuse Buyer artwork, logo(s), and/or design requests for any reason.
CUSTOMIZATIONS / AMENDING / UPDATING ORDERS Due to the personalized design of your custom handcrafted items, all sales are final. This means, once your order is paid (via the Website, Invoice or Other) you cannot change the color, size, options or other details. If you make a request to change any detail after your order is placed and, before the factory reviews your order, we will do everything we can to honor your request. However, we cannot guarantee any changes will be made. If you pay a fee for the amending or updating of your order and we fail to fulfill all or part, we will refund in part or full, the fee associated with that amending or updating. Any fee or refund will be separate from your original order and payment.
Custom requests in the “Order Notes” dialog box, email, messenger or the telephone, which are not a part of our “standard options” (ie: make extra-long, extra thick, extra dark, add 10 cm, etc) cannot be guaranteed and if we fail to fulfill the request, we will refund the fee associated with that custom request. Any fee or refund will be separate from your original order and payment.
COMMITMENT TO SATISFACTION
At LSE, we understand that the unique nature of our products is what makes them special. To ensure that you are completely satisfied with your purchase. Should you have any concerns upon receipt of your product, please contact our customer service team, and we will be happy to assist you in resolving any issues. We invite you to embrace the natural beauty and individuality of each item, knowing that it has been crafted with the utmost care and attention to detail.
Cancellation Policy
We understand that plans can change, and we strive to accommodate your needs with flexibility. If you decide to cancel your order before it is shipped, a nominal cancellation fee of 5% of the total order amount will be applied. Additionally, we will deduct costs for materials, resources, and labor accrued by Little Star Enterprises, Inc. and Iron Mountain Armory in the preparation of your order.
Before finalizing the cancellation, we will calculate the total deductions and review the detailed costs with you. This ensures you are fully informed of the final refund amount. At this point, you will have the opportunity to confirm whether you wish to proceed with the cancellation or continue with the production of your order. We are committed to ensuring a fair and amicable outcome for both our clients and the armor.
We value your understanding and are grateful for your choice of our handcrafted products.
Shipping Time
We pack every order with care and a smile, ready to travel the globe just for you! Since we ship worldwide, sometimes we need a little extra time to dot the i’s and cross the t’s on paperwork, ensuring your package breezes through customs. We’re committed to getting your order on its way as quickly as possible. Want more details on how we send your custom handcrafted items? Check out the “SHIPPING & DELIVERY” section below for all the ins and outs!
Shipping & Delivery
At LSE, in partnership with Iron Mountain Armory China, we take pride in crafting and shipping our products directly to you, no matter where you are in the world. Each product is meticulously handmade to meet your expectations and shipped directly to your doorstep.
Please note that shipping rates and times can vary depending on the courier or service selected, as well as the individual product, its weight, and size. While we strive to meet estimated delivery times, please understand that these are not guaranteed.
For more detailed information about our shipping policies, please review our Shipping &Delivery Policy.
Return/Refund Policy
At LSE, your satisfaction is our top priority! We’re here to ensure that your shopping experience is nothing short of perfect. If there’s anything about your order that doesn’t meet your expectations, please reach out to us—we’re eager to make things right.
Due to the unique nature of our custom handcrafted items, each order is tailored to your personal specifications. As such, all sales are considered final. However, we understand that mistakes can happen. If your item arrives incorrect or defective, please consult our Warranties section (below) or contact us directly. Our dedicated Customer Service team is on hand to address any concerns and guide you through our policies or any other inquiries you might have.
We are committed to resolving any issues and exceeding your expectations. Thank you for trusting us with your order and for allowing us the opportunity to serve you.
Warranties
At LSE and Iron Mountain Armory, we’re passionate about the quality of our handcrafted products. We understand that sometimes things don’t go as planned, and we truly appreciate your patience and understanding when they don’t. While we don’t operate service stations and thus cannot offer express or implied warranties, we are committed to standing behind our products 100%.
At LSE, we serve as your buying agent, which allows us to reduce the costs of the products you love. This approach ensures that you receive your customized orders not only at the most competitive prices but also with the highest quality possible. Rest assured, if any issues arise with your order, we are here to resolve them quickly and amicably. Our goal is to make your purchasing experience as smooth and satisfying as possible.
If you receive an item that you believe is incorrect, damaged, or defective, please let us know within five (5) calendar days of delivery. Don’t forget to include your order number, a detailed description of the issue, and clear photos. We’ll review everything carefully and, if appropriate, we’ll discuss options to repair, replace, or refund your item.
Should your item need a repair or replacement, a return label will be sent to you via email. Please ensure to send the package back to us through the courier service within five (5) calendar days of receiving this label.
For any concerns about items lost or damaged during shipping, please see our Shipping & Delivery section.
INDEMNIFICATION
Please note that we do not sell our products to minors. All customers must be at least 18 years of age, or the age of majority in their jurisdiction, whichever is greater. By placing an order, you affirm that you meet the age requirement and that your purchase adheres to all applicable government, state, and local laws. Furthermore, you agree to use our products only in a lawful manner.
LSE and its employees are not liable for any misuse of our products. By purchasing from us, you agree to defend, indemnify, and hold harmless LSE from any and all claims, damages, costs, and expenses—including but not limited to attorney’s fees and court costs—arising from your use of our products, any breach of these Terms and Conditions, or any infringement of third-party rights.
While we are delighted to share the information on our website globally, please note that not all products or services featured here may be available in every location or to every user. At Little Star Enterprises, Inc., we reserve the right to select the geographic areas and jurisdictions where our products and services are offered and may limit the quantities available. Consequently, any promotional offers for products or services found on this website are void where prohibited by law.
Our products, including armor, martial arts equipment, clothing, accessories, and weapons, are designed for costume wear (COSPLAY), collection, and display purposes only. Despite their durability for training and Live Action Role Playing (LARP), they are not intended for sparring or contact use. Please be aware that improper use of these items can lead to serious risks such as injury, disability, or even death. You assume full responsibility for any consequences that arise from the use or misuse of our products.
We truly appreciate your understanding and your commitment to safe and responsible usage. Thank you for trusting Little Star Enterprises, Inc. with your needs!
Disclaimer of Liability and Risk Acknowledgment
LSE is not liable for any injury or damage resulting from the improper use of our products. Our products, including but not limited to armor, martial arts equipment, and accessories, are intended for costume wear, collection, and display only. They are not designed for contact activities or sparring, and using them in such a way could result in serious injury or disability.
Customer Acknowledgment
By purchasing these products, you acknowledge that you have read and understood this warning. You further agree that you are solely responsible for the proper use of the products purchased and will adhere strictly to the guidelines provided herein.
Limitation of Claims
Any claims related to defects or failures of products must be reported within 30 days of discovering the issue. If a defect is observed, please cease all use of the product immediately to prevent any further damage or potential risk of injury to yourself or others.
Dispute Resolution
Any disputes arising from the use of products purchased from LSE shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
GOVERNING LAW
In the interest of resolving disputes efficiently and amicably, both parties agree to first seek resolution through arbitration conducted by a neutral third-party arbitrator, selected by Little Star Enterprises, Inc. This arbitration will be held in the state where Little Star Enterprises, Inc. is registered, and the arbitrator’s decision shall be final and binding.
Should litigation be necessary, both parties agree that the Law of the State of business registration of Little Star Enterprises, Inc. shall apply, and both parties consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the [District]. Both parties expressly waive any right to a trial by jury.
