- Traditionally Handcrafted
- Customizable
- Shipped Direct From The Armory
- Best Price Guarantee
- World wide delivery
WELCOME & CUSTOMER CARE
(NOT A WARRANTY)
We take pride in our craft and aim for every client to feel honored by what arrives at their door. If something seems off upon delivery, contact us promptly and we will review the situation carefully and work toward a fair outcome under these Terms. This Customer Care statement is not a warranty, guarantee, or promise of a particular outcome beyond the specific remedies stated below.
1) SCOPE; AGREEMENT; ROLE OF LSE
These Terms of Sale apply to all purchases made through Samurai-Armor.com, LSE invoices, and LSE payment links (each an “Order”). By placing an Order, you (“Buyer”) agree to these Terms. If purchasing on behalf of a business, you represent you have authority to bind that business.
LSE coordinates design, ordering, quality control, and international delivery with independent partner workshops. LSE remains the contracting seller for Orders placed through our website/invoices.
2) DEFINITIONS
“Custom / Made-to-Order Item” = goods made or configured to Buyer specifications (including measurements, custom options, custom mon/logo, design references, or personalized assembly).
“Stock Item” = ready-to-ship, non-custom merchandise not made to Buyer specifications.
“Fast Crafting” (Limited-Option Made-to-Order) = a made-to-order program where core components may be prepared in advance, and after purchase the item is completed through final assembly and lacing/fit adjustment based on Buyer’s confirmed measurements and the limited options selected. Options are intentionally limited to streamline production and reduce lead time. Fast Crafting items are treated as Custom / Made-to-Order Items once the Order is In Crafting.
“Pre-Crafted” = a product shipped partially assembled and/or as an assembly kit that requires Buyer assembly, lacing, fitting, and/or attachment of components, as described in the product description and any included instructions. For Pre-Crafted items, issues caused by Buyer assembly, adjustment, or tool use are not Qualifying Defects.
“Restocked Item” = a prior return/resale item sold with disclosed condition notes and photos.
“Delivery Date” = carrier-confirmed delivery date.
“Display / Costume Use” = display, ceremony, cosplay, photography, and non-contact wear/handling.
“Contact Use” = sparring, weapon strikes, impact training, full-contact activities, or similar contact activity.
3) HANDCRAFTED NATURE; DESIGN & VISUAL VARIATION
Our products are handcrafted. Natural variation and minor irregularities may occur (including variations in color/tint/hue, material texture, pattern alignment, lacing tension, stitching alignment, rivets, paint/lacquer finish, and natural blemishes).
Reference images (including film or historical inspirations) are treated as design goals. Exact replication is only promised if explicitly stated in a written Order Confirmation or Invoice issued by LSE. Buyer acknowledges that handcrafted and custom work is artistic in nature and may differ from reference images in non-material ways.
4) INTENDED USE; SAFETY; NON-CONTACT STANDARD
Our products are crafted for Display / Costume Use (display, ceremony, cosplay, photography, and non-contact wear/handling). Many pieces may be durable and may appear capable of more demanding activity; however, we do not sell or represent these items as contact-rated protective equipment or as gear intended for sparring, weapon strikes, impact training, or full-contact martial activities. We take pride in building pieces that look and feel authentic; however, they are not manufactured, tested, or certified as safety equipment for contact combat, and any contact activity increases the risk of damage and injury.
Accordingly, any Contact Use (including sparring, weapon strikes, impact training, or similar contact activity) is outside the intended use and is treated as improper use for purposes of defect evaluation and remedies, to the maximum extent permitted by law. Buyer assumes all risks associated with any use beyond Display / Costume Use.
5) PAYMENT METHODS
We accept Visa and Mastercard (and any other payment methods shown at checkout). We do not accept American Express or Discover unless expressly shown for a specific transaction.
6) PRODUCTION START (“IN CRAFTING”) AND CHANGES
After we review your Order, we send a notice that the Order is “In Crafting.” Production typically begins within 1–3 business days of purchase. Once an Order is In Crafting, changes may be difficult or impossible. If we agree in writing to accept a change request, it may require additional fees and additional time.
PAID AMENDMENTS / ADD-ON FEES
If Buyer pays an additional fee for a requested amendment, upgrade, or add-on after an Order is placed, and we confirm in writing that we will attempt the change, the fee applies only to that specific requested work. If we later confirm we cannot fulfill the requested work (in whole or in part), we will, at our discretion, either (a) refund the applicable portion of that add-on fee, or (b) issue store credit for the applicable portion. This refund/credit applies only to the add-on fee and does not change the final-sale nature of the underlying Order.
7) LEAD TIMES; SHIPPING ESTIMATES; COMMUNICATIONS
Crafting and shipping timelines are estimates only. Delays may occur due to materials availability, rework, QC, carrier delays, customs processing, or events beyond our control.
Because production, quality control, and shipping coordination may occur across international time zones, weekends, and local holidays, updates may not occur daily and certain milestones (including QC completion and shipment booking) may post within a short window. We will make reasonable efforts to keep Buyer informed; however, lack of an update on a particular day does not indicate an issue with the Order.
8) H-TAX / H-VAT; CUSTOMS; IMPORTER COOPERATION
International orders may require customs cooperation (ID numbers, tax IDs, address clarifications, or other information). If your Order includes “H-TAX” or “H-VAT,” it is a pre-payment that may include (i) estimated import-related costs (duties/taxes/brokerage/clearance assistance where available) and (ii) a handling/admin component for paperwork and processing.
Buyer agrees to cooperate promptly with customs/carrier requests. If customs/carriers request additional information or action from Buyer, Buyer agrees to respond within 72 hours or by the carrier/customs deadline (whichever is greater).
If unexpected charges arise due to Buyer delay, refusal, or failure to provide required information (including warehousing/storage caused by delayed clearance), Buyer is responsible for those charges. When possible, we will direct Buyer to pay those charges directly to the carrier/customs authority. If we pay them on Buyer’s behalf, Buyer agrees to reimburse us upon invoice.
If Buyer does not cooperate and the shipment is delayed, returned, refused, or treated as undeliverable by the carrier, any refund (if any) is limited to amounts we actually recover, minus shipping, return shipping, storage/warehousing, brokerage, and handling costs already incurred.
9) CANCELLATIONS (BEFORE DELIVERY)
If Buyer requests cancellation, an administrative cancellation fee of 5% applies. Additional deductions may apply by production stage:
• Before materials are purchased/allocated: 5% admin fee.
• After materials are purchased/allocated: 5% admin fee plus non-recoverable materials costs.
• After Order is In Crafting: 5% admin fee plus materials and labor completed to date.
• After QC media is shared / packing begins: 5% admin fee plus up to 80% of purchase price as a Customization & Production Fee.
Shipping, taxes, and third-party fees are refundable only to the extent not already incurred or non-refundable to carriers/customs.
10) ARRIVAL INSPECTION & REPORTING (5 DAYS)
Buyer must inspect items upon delivery and report issues within five (5) calendar days of the Delivery Date for:
• shipping damage (include packaging photos),
• missing items/parts,
• wrong items shipped, or
• major issues clearly present on arrival.
Reports must include: order number, written description, and clear photos/videos. We may request additional photos/video or a brief video call to verify condition.
11) WEAR, MAINTENANCE & NORMAL USE (HANDCRAFTED GOODS)
Our products are handcrafted and assembled using traditional and modern methods and materials (including, without limitation, leather, textiles, brocades, lacing/odoshi, knots, stitching, rivets, metal fittings, chains/rings, lacquer/paint finishes, adhesives, and layered components). As with any handcrafted armor, clothing, and accessories, minor changes over time are normal, especially after fitting, wearing, handling, travel, temperature/humidity shifts, sweat/water exposure, friction, or movement. These may include, without limitation, light scuffing, scratches, small dents, creasing, stretching, loosening of ties/lacing/fittings, minor shifts in alignment, paint/lacquer wear, adhesive release at edges, and similar maintenance items. After the Arrival Inspection period, these conditions are generally treated as routine care and maintenance rather than a manufacturing defect, and the buyer is responsible for proper storage, care, and minor upkeep. We can provide guidance and, where feasible, optional repair support under our Repair Services policy.
12) RETURNS — STOCK ITEMS (NON-CUSTOM)
Eligibility: Stock Items may be returned within 14 days of Delivery Date (or as required by local consumer law).
Condition: unused, unmodified, and in the same condition as received, with all components.
RMA: required before shipping any return.
Return Shipping: paid by Buyer (except where local law requires otherwise for defective goods).
Outbound Shipping / Taxes (Change-of-Mind Returns):
• United States & where permitted by law: outbound shipping/handling and taxes/third-party fees are non-refundable for change-of-mind returns.
• EU/EEA/UK statutory withdrawals (eligible Stock Items): refunds follow applicable consumer law requirements (including standard outbound delivery costs where required), and Buyer is responsible for return shipping for statutory withdrawals if informed in advance, except where applicable law requires otherwise.
US & Where Permitted by Law — Restocking Fee:
A 20% restocking fee applies to eligible Stock Item returns.
EU/EEA/UK Consumer Withdrawals (Eligible Stock Items):
Where the statutory right of withdrawal applies, we may deduct for diminished value where handling goes beyond what is necessary to inspect the goods, consistent with applicable law.
Packaging & Contents; Return Verification:
Returned items must include the original product and all components/accessories originally shipped (including, where applicable, cords/lacing, fittings, crests, fasteners, stands, boxes, and documentation). Items must be packaged securely to prevent damage in transit. Original retail packaging must be included where it was provided and where reasonably available; however, lack of original packaging alone does not automatically void a return if the item and all components are returned in proper condition and protected packaging.
Return shipments may be weighed and photographed upon receipt as part of our verification process.
Shipping Requirements (Anti-Fraud):
For returns valued over $200 (or equivalent), Buyer must use a trackable shipping method with insurance and signature confirmation (where available). The RMA number must be clearly marked on the outer label or included in the shipment.
Inspection:
We have up to five (5) business days after receipt to inspect and verify the returned merchandise matches the RMA and original shipment.
Return Integrity:
Returns must contain the original item(s) and components. If a return shipment does not contain the original item(s), contains substitute items, is missing components, or arrives damaged due to inadequate packaging, we may deny the refund or reduce the refund to reflect missing/damaged items and diminished value, and we may hold the shipment for Buyer pickup at Buyer’s cost where permitted by law.
13) RETURNS — RESTOCKED ITEMS
Restocked Items are sold with disclosed condition notes and photos. Restocked Items are final sale where permitted by law.
Where a statutory right of withdrawal applies (for eligible EU/EEA/UK consumer purchases), Restocked Items follow the Stock Item return process in Section 12.
14) CUSTOM / MADE-TO-ORDER ITEMS (FINAL SALE; DISCRETIONARY RETURNS)
Custom / Made-to-Order Items are created to Buyer specifications and typically have limited resale value. These items are final sale once the Order is In Crafting, except for:
• wrong item shipped,
• shipping damage, or
• a Qualifying Defect reported within the Arrival Inspection period.
Discretionary Return Option (if approved in writing):
If we agree in writing to accept a return outside the situations above, any refund (if any) will be determined after inspection and may include a Customization & Production Fee of up to 80% of the item price, plus non-refundable shipping/taxes/fees to the extent incurred. Buyer is responsible for all return shipping and any applicable fees/taxes on the return shipment.
REFUSED DELIVERY / POST-SHIPMENT RETURNS (CUSTOM)
If Buyer refuses delivery or requests a return after shipment for a Custom / Made-to-Order Item, and we approve a discretionary return in writing, any refund (if any) will be reduced by (a) the 5% administrative fee and (b) up to 80% of the purchase price as a Customization & Production Fee. Shipping/handling, H-TAX/H-VAT, duties/taxes, and third-party fees are non-refundable to the extent incurred. Buyer is responsible for all return shipping and any return-related fees/taxes.
15) “QUALIFYING DEFECT” STANDARD; ACCEPTABLE HANDCRAFTED VARIATION; REMEDIES
A “Qualifying Defect” means a major, objective condition present on arrival that is attributable to manufacturing/assembly error and that fits one or more of the following categories:
(a) Wrong Item / Material: the primary ordered item or a major ordered material/color family is clearly incorrect compared to the written Order Confirmation/Invoice (excluding minor shade/pattern variation inherent to handcrafted goods).
(b) Structural Assembly Failure on Arrival: a major component is broken, detached, or non-functional on arrival under normal Display / Costume handling (e.g., a plate/fitting detached due to failed attachment, a major seam failure, or a critical fastening point missing).
(c) Severe Finish Error: significant unintended overspray/bleeding, large blotching, or finish damage clearly beyond minor handling marks (for example: heavy overspray across an obvious area, large unintentional discoloration, deep gouges, or cut marks not consistent with normal hand-finishing).
(d) Sizing Out-of-Tolerance (when sizing was provided/confirmed): a measurement deviation greater than 5 cm (2 inches) on a key confirmed measurement point (e.g., chest circumference for a garment, waist/hip where specified), measured according to LSE’s published measurement guide or the measurement method provided with the Order Confirmation.
Exclusions:
Normal handcrafted variation; minor cosmetic marks consistent with hand-finishing (including small pencil/chalk marks that can be cleaned); small loose threads that can be trimmed; minor asymmetry/curvature; minor scuffs from transit handling; monitor/screen color differences; and issues caused by Contact Use, humidity/water exposure, improper storage, modification, or repair attempts by Buyer.
• any damage, loosening, finish wear, or component movement consistent with Contact Use, impact, strikes, aggressive training, or high-friction activity
MEASUREMENT GUIDE CONTROLS:
Where sizing/measurements are relevant, LSE’s published measurement guide (or the measurement method provided with the Order Confirmation) controls how measurements are taken and compared.
Determination:
Seller will determine whether the reported issue meets the Qualifying Defect definition based on the evidence provided and, if applicable, inspection of returned goods.
Remedies (Arrival Issues Only):
If an issue qualifies under Sections 10/15, we may offer (at our discretion) one or more of: replacement parts, repair handling, replacement of affected components, or a partial refund, depending on feasibility and proportionality.
16) REPAIR SERVICES (OPTIONAL; NOT A WARRANTY SERVICE STATION)
We do not operate walk-in service stations. Where feasible, we may offer remote guidance, replacement parts (where available), and/or repair handling by return shipment.
Unless a Qualifying Defect is confirmed under Section 15, Buyer is responsible for labor and shipping; parts may be included or billed depending on situation and availability.
Repair timing may take up to 90 days after the item is received at the designated repair location.
17) RETURN ADDRESS
Do not ship any return without an RMA. The authorized return address will be provided with the RMA and may vary by item type and destination region. Returns sent to an unauthorized address may be refused or delayed.
RMA Contact: [RETURN EMAIL] / [RETURN FORM LINK]
EU Withdrawal Return Address (for eligible EU/EEA/UK withdrawals): [NY ADDRESS]
18) SIGNATURE CONFIRMATION (OUTBOUND)
For orders over $200 (or equivalent), we may require signature confirmation where carrier services allow.
19) DISPUTES; CHARGEBACKS
We ask buyers to contact us first so we can attempt resolution. If a payment dispute or chargeback is filed, Buyer authorizes us to provide transaction, delivery, and communications records to payment processors and banks for dispute evaluation.
20) WARRANTY DISCLAIMER (CONSPICUOUS)
EXCEPT FOR THE LIMITED ARRIVAL INSPECTION REMEDIES EXPRESSLY STATED IN SECTIONS 10 AND 15, ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LSE PROVIDES NO EXPRESS WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LSE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME LIMITATIONS MAY NOT APPLY.
21) LIMITATION OF LIABILITY
To the maximum extent permitted by law, LSE is not liable for indirect, incidental, special, or consequential damages. Total liability for any claim will not exceed the amount paid for the specific item giving rise to the claim.
22) ARBITRATION; SMALL CLAIMS CARVE-OUT; GOVERNING LAW
Any dispute arising out of a purchase shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), except that either party may bring an eligible claim in small claims court.
Arbitration venue: North Carolina, USA, unless required otherwise by applicable law.
Governing law: North Carolina, USA (without regard to conflict-of-law principles).
23) ENTIRE AGREEMENT; NO RELIANCE; ORDER-LEVEL OVERRIDES
These Terms (together with the Order Confirmation/Invoice issued by LSE) are the entire agreement for purchases and supersede prior or contemporaneous statements, advertisements, product page summaries, chats, emails, or oral discussions.
Buyer agrees that no statement by any employee, contractor, affiliate, reseller, influencer, or sales channel representative will modify these Terms or create any binding warranty, promise, or guarantee unless it is (a) in a written Order Confirmation or Invoice issued by LSE for that specific Order, and (b) expressly states that it “modifies the Terms of Sale.”
If an LSE written Order Confirmation/Invoice for a specific Order includes specific terms that conflict with these Terms, the Order Confirmation/Invoice controls for that specific Order only.
24) LINKS TO OTHER POLICIES
Privacy Policy: Our Privacy Policy
Import Tax Notes: Shipping and Tax Policy
